Privacy Policy

Last updated: July 1, 2026

Elevate Fitness Club ("Elevate," "we," "us," or "our") respects your privacy. This policy explains what information we collect across our website, mobile app, and clubs, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, such as when you book a free trial, join as a member, or contact our team, including:

• Contact details (name, email, phone number, mailing address)
• Membership and billing information
• Fitness goals and preferences you share with coaches
• Communications you send us, including support requests and forms

We also collect certain information automatically, such as app usage data, class booking history, and general device information, to help us operate and improve our services.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage your membership, bookings, and account
• Communicate with you about your visits, classes, and billing
• Personalize coaching and program recommendations
• Send marketing communications, where you've opted in
• Improve our facilities, programs, and digital experience

3. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as payment processors and scheduling platforms), and as required by law.

4. Cookies & Tracking

Our website and app use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our digital properties are used. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain personal information for as long as needed to provide our services and to comply with legal, accounting, and reporting obligations. Membership records are generally retained for the duration of your membership plus a reasonable period afterward.

6. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications at any time. To make a request, contact us using the details below.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults and members of our Family plan. We do not knowingly collect personal information directly from children without appropriate parental involvement, consistent with our youth program policies.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected in an updated "Last updated" date at the top of this page.

10. Contact Us

Questions about this policy can be sent to hello@elevatefitness.club or by visiting the Contact page.